FAQs

Is my online selection available?

We update our assortment regularly, but availability can vary by manufacturer and product. In some cases, an item, material, or finish may be discontinued or unavailable after an order is placed. If that happens, we will contact you to review available options. If we are unable to offer a suitable solution, we will issue a full refund.

Can I change or customize my selection?

In many cases, yes. Many of our products can be customized depending on the brand and item. Customization options may include leather, fabric, finish, size, or configuration. If you see something you love but would like to modify it, please contact us and we will be happy to help.

How do I place my order?

To place an order, select your item, choose any available options, add it to your cart, and proceed through checkout. A physical street address is required for shipping. We are not able to ship to P.O. boxes.

What methods of payment do you accept?

We accept major credit cards and trusted payment options available through Shopify’s secure checkout. In some cases, we may also accept mailed checks or ACH payments by arrangement. Orders paid by check or ACH will not move into production or shipment until funds have fully cleared.

Is my shopping secure?

Yes. You can shop with confidence at Western Passion. Our website uses secure technology to help protect your personal and payment information, and orders are processed through Shopify’s secure checkout system. Available payment methods are shown at checkout.

We also care about how your personal information is handled. For more details, please review our Privacy Policy.

What is your return policy?

Because many of our items are made to order or ship directly from our manufacturers, returns and cancellations are generally not accepted. Item-specific policies are listed on product pages, and any approved cancellation or return may be subject to restocking, service, or shipping-related charges.

If an item arrives with shipping damage or a manufacturer defect, please contact us promptly so we can review the issue and determine the appropriate resolution.

Can I contact you with product questions before I place an order?

Absolutely. We are happy to help with product questions, sizing, materials, customization options, shipping, and lead times before you place an order. Our customer service hours are 8:00 a.m. to 4:00 p.m. Central Time, and we may be able to arrange an appointment outside those hours if needed.

How can I contact customer service?

You can reach Western Passion by email at info@westernpassion.com or by call or text at 972-239-1777. We are happy to help with product questions, shipping details, lead times, custom orders, and existing orders.

Do you offer free shipping?

Yes. We offer free shipping within the contiguous United States. Delivery methods vary by product. Larger items typically ship with threshold delivery by appointment, while some smaller items may ship by standard carriers such as UPS or FedEx.

Do you ship outside the contiguous United States?

We primarily ship within the contiguous United States, with free shipping to the lower 48 states. We may also be able to ship to Alaska, Hawaii, and in some cases Canada for an additional freight charge. Canadian customers are responsible for any applicable taxes, duties, or import fees.

Are many of your items made to order?

Yes. Many of our products are made to order or built upon request by the manufacturer. Lead times vary by brand and product, and estimated timing is typically shown on the product page when available.

Can I request fabric, leather, or finish swatches?

In many cases, yes. Swatches may be available for select products and brands. If you are interested in fabric, leather, or finish samples, please contact us with the item you are considering and your mailing address.

Are your products new or second-hand?

We do not sell second-hand or pre-owned items. Western Passion offers new products from trusted manufacturers and artisan brands.

Will wood, leather, or cowhide vary from piece to piece?

Yes. Natural materials such as wood, leather, and cowhide can vary in color, grain, texture, and pattern. These variations are a normal part of the character of the piece.

Are Wesley Allen beds compatible with adjustable bed bases?

In many cases, yes. Many Wesley Allen beds can work with adjustable bed bases, but compatibility can vary by model and setup. Sleep Number compatibility is not guaranteed, so please contact us before ordering.